Terms & Conditions
SCHEDULING. All surgeries are by appointment only. Appointments can be made via phone or in-person. Submission of an email request will not reserve an appointment.
CANCELLATIONS. Cancellations must be made by the pet owner within 24 hours of the scheduled appointment or may be subject to a cancellation charge. Additionally, any pet owner which fails to show for an appointment or fails to give timely notice of cancellation will be required to pre-pay for any future services.
SCHEDULE CHANGES. Surgery dates are subject to change due to weather and/or veterinarian availability.
PAYMENTS. All surgeries must be paid in full at the time of drop-off (the day BEFORE surgery). Accepted payment forms include cash, Visa or MasterCard (sorry, but we do not accept checks or money orders).
DISCOUNTS. We offer a 10% discount on our standard surgery pricing when three or more animals are scheduled on the same day, from the same household. To receive the 10% discount on 3 or more animals, surgeries must be prepaid at least one week in advance.
LICENSING. If a dog, the pet owner must show proof of a current year’s dog license or purchase a license at time of drop-off. Dog licenses can be purchased for $20.75 (note, depending on the time of year, an additional $20.00 penalty may be assessed). Note: Cats do not need to be licensed in the State of Ohio.
PROOF OF VACINATION. If presenting an animal for surgery, the pet owner must show proof of their animal’s Rabies vaccination (certificate signed by a licensed veterinarian) or must purchase a Rabies vaccination for a fee of $15.00 during time of drop-off.
AGE/WEIGHT RESTRICTIONS. In order to be eligible for surgery, animals must be at least 3 months old. All cats must also weigh at least 4 lbs.
CONTAINMENT DEVICES. All dogs must arrive at the shelter on a collar and leash. All cats must arrive at the shelter in a carrier or humane trap.
REFUSAL OF SERVICE. We reserve the right to refuse service to any animal due to medical condition. As a matter of policy, we will not operate on animals with heart murmurs or severe upper respiratory infections.
RELEASE OF LIABILITY. All surgery involves risk. Being a non-profit organization, and in order to continue our low cost clinical services, we require that all pet owners waive any claims pertaining to injury or death of animals receiving care at our facility. A refusal to sign our release, will result in a denial of service.